We include (for free) a complimentary tool kit to help you adjust the strap properly.

Please refer to this guide and follow the instruction carefully to adjust your strap size: Guide.

Our watches have a water resistance of 5AM, this mean that they are designed to be water-resistant for everyday situations, such as splashes or rain. However, we do not recommend using them for swimming or diving.
Several factors can affect water resistance, such as an improperly screwed crown, a sudden impact, or a change in temperature.

You can return the item within 14 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.
We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.
Please note that this policy does not apply to customized watches.
If you request a return, we will provide you with the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.

Assembly: Takes 3 working days to put together your watch.
Quality Testing: After assembly, we spend another 3 days on testing and quality checks to ensure optimal performance.
Shipping: Your watch is then shipped, which typically requires 5-7 working days.

Overall, the entire process from start to finish spans 9-12 working days (Monday-Friday), ensuring each watch meets our high standards before it reaches you.

About the cost, shipping is totally free, and we have also included your country's import duties in the price, so you won’t incur any additional charges or fees during the delivery of your watch.

Please note that delivery times may vary depending on the destination country.

You can choose/customize your bracelet, case, dial, hands, and even add your own logo or initials.

If you want a personalized watch, please contact us to discuss your options with one of our watchmakers.

Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.
If you don't see the email in your inbox, please check your spam or junk folder. If you still can't find it, use this Link to access your tracking information.

The watch is complete, but you may need to adjust sizing, we include the necessary tools free of charge and instructions. click here

Yes! Our watches allow for interchangeable straps or bracelets, you can easily switch them out to change the overall look of your watch.

You can return the item within 14 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.
We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.
Please note that this policy does not apply to customized watches.
If you request a return, we will provide you with the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.